IT operations has become the lifeblood of all businesses today. A healthy IT organization can provide key competitive advantages for businesses in a fast-paced market. Many companies struggle to meet the high demand due to increased cloud system complexity. Distributed apps (where different parts of an app run on different systems) make it difficult to track where problems occur during an IT incident. Every minute of downtime or app failure directly impacts revenues. To mitigate these failures, IT organizations have ballooned in size. Increased cloud investments demand people that can do everything: build efficient systems, scale them to millions of users, and plug holes that lead to downtime. If businesses continue on this current trajectory, they will buckle under the burden of managing increasing complexity in IT.